FAQ’s

Registration

  • To register as a customer first click on the login/register button on the ShopCityBZ homepage as seen below.
  • Next you will see a popup as seen below.  Select Register an Account.  Next, enter your details required on the Register section.
  • You will receive an email on the address you entered with confirmation of your new account.
  • If you have any issues please feel free to email us at admin@shopitybz.com for assistance.
  • Continue to select the plan that fits your business needs.
  • To register as a vendor click on the Register as a Vendor button at the top of the ShopCityBZ homepage as seen below.
  • Continue to enter your business info on the screen that follows.
  • Once completed you will be welcomed by our innovative and feature packed dashboard.  Here you will have access to full control of your products, prices, images and promotions.

Shipping

  • Vendor provided shipping method.  Each vendor will state which shipping company they utilize.  You can communicate with the vendor by adding additional details to your purchase on the checkout screen with details on which your shipping company of preference is.
  • Vendor may provide the option to pick up products at their location.  Select this option if you would rather pick up items than have them shipped.

Payments

  • Get access to our new and innovative payment method.  Our ShopCity Card gives you the ability to make payment interest free.  To access click the image below.  Add the value you of card you want to purchase.  After payment your card will be approved.  Once approved an email with your card number will be sent to you.  
  • You can keep depositing funds into your card and check your balance from the Card Balance page on the Top Menu as seen below.
  • Feel free to use our Bank Transfer method to make your payment.  If selected after checkout, you will get access to select your bank of preference.  Make a transfer to our bank account given and send us an email to payments@shopcitybz.com with a screenshot of the approved payment.
  • As soon as we receive your payment in our bank account, your purchase will be approved and prepared for delivery.

Chat

  • To Chat to an Admin access the floating chat button available at the ShopCity BZ home page as seen below.
  • To chat to a vendor of a specific product or store.  Click on any product and select chat now button.  Enter your info if not logged in and type message.  If vendor is online they will be able to answer you immediately in real time.
  • If vendor is not online, a message will be forwarded to their email and they will respond to you as soon as they receive.
  • You can also send an inquiry email if you prefer not to use the live chat feature.
  • You can also chat to any vendor by accessing their store from the Store Menu link. Inside their store you will also have access to a live chat and inquiry button.